Privacy Policy

Collecting Personal Information

When you visit the MH2 Diamond website (the “Site”), we collect certain information about your device and your interaction with the Site. While purchases cannot be made directly on our Site, we do offer the ability to browse our catalogue and request appointments. In this Privacy Policy, “Personal Information” refers to any information that can be used to uniquely identify an individual. Below is a breakdown of the types of Personal Information we collect and why.

Device Information

Examples of Personal Information collected:
- Browser version
- IP address
- Time zone
- Cookie information
- Pages or products you view
- Search terms
- Interaction with the Site
Purpose of collection:
To ensure the Site loads properly for you and to perform analytics on Site usage to improve user experience.

Source of collection:
Automatically collected using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with our service providers, such as Squarespace and Google Analytics.

Appointment Information

Examples of Personal Information collected:
- Name
- Email address
- Phone number
- Preferred appointment date/time
- Any optional message provided
Purpose of collection:
To contact you regarding your appointment request, confirm scheduling, and respond to inquiries.

Source of collection:
Collected directly from you via our online form.

Disclosure for a business purpose:
Shared only with service providers that support our scheduling and communication systems.

Customer Support Information

Purpose of collection:
To provide assistance when you contact us.

Source of collection:
Collected directly from you.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the information below to request deletion.

Sharing Personal Information

We only share your Personal Information with third-party service providers as necessary to operate the Site and communicate with you. For example:
- We use Squarespace to host and operate our Site. You can learn more about how Squarespace handles your information here: https://www.squarespace.com/privacy
- We may also share your information to comply with legal obligations, respond to lawful requests, or protect our rights.
Behavioural Advertising

We may use your Personal Information to deliver targeted advertising or marketing communications we believe may interest you. For example:
- We use Google Analytics to understand how visitors interact with the Site. Learn more here: https://policies.google.com/privacy?hl=en.
  You can opt out here: https://tools.google.com/dlpage/gaoptout.
To learn more about targeted advertising and how to opt out, visit:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of some platforms here:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Or use the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/
Using Personal Information

We use your Personal Information to:
- Respond to appointment requests
- Communicate with you
- Improve and maintain the Site
- Share updates or promotional information, where permitted
Retention

We retain Personal Information for our records unless and until you request deletion. For more information, see the “Your Rights” section below.

Your Rights

If you are a resident of certain jurisdictions (such as California or the EEA), you may have the right to access, correct, update, or delete the Personal Information we hold about you. To exercise any of these rights, please contact us using the details below.

Cookies

We use cookies to enhance your browsing experience, remember preferences, and analyze how users interact with our Site. Cookies may store information such as your browser type, session duration, and which pages you visit. You can control or disable cookies in your browser settings.

Contact Us

If you have questions or would like to make a privacy-related request, please contact us at:
MH2 Diamond
736 Granville St #318
Vancouver, BC V6Z 1G3
Phone: (778) 325-8262